At Carol & Grace every item is handmade with love. All of our products are handcrafted and created for each individual order, therefore, no two products will be exactly the same. Please allow for slight variations in color and appearance. Product photos shown on website may vary slightly from products ordered/delivered, i.e. colors, decorations, etc. We recommend that you use our products while fresh and fragrant. We recommend using only one bath bomb or glitter brick per bath and using all other products wisely and sparingly.
With this said all purchases are final sale unless it was a mistake on our part. Mistakes on our part include: wrong item was sent. We do not offer refunds for any reason. If you need your item before our turn around time please message me and purchase priority shipping / rush order.
Please remember that due to the delicate nature of Bath Bombs, Bubbler Wands, Soaps (and any other products from our website) items are packed properly for transport, however, they can crack or break during transport (shipping). Although we do our best, certain things are beyond our control once they leave our facility. All items are still usable as their performance remains the same. Any and all items shipped from our company are still perfectly usable upon delivery. Products are non returnable, non refundable and non exchangeable so please select carefully.
Please make certain that your shipping address provided is correct when ordering products. Packages sent to wrong address and returned may be subject to additional shipping fees. Packages marked as "Delivered" by the USPS and claimed not to be received are not the responsibility of Carol & Grace and must be addressed with your local post office.