Current order processing time is 10-15 business days for orders (excluding date of ordering, Saturdays, Sundays and Holidays). Launches and sales may go over due to the amount of orders received but are always listed in our VIP FACEBOOK page. Sales will typically have a 5 week turn around time due to production load. I will do my best to get your order shipped as fast as I can, but please keep in mind that Carol & Grace is a one woman operation. These items are handmade by me, Ashley a mama of three, undergrad student and full time maker. If you need something sooner than the current turnaround time, please contact me and I will do my best to work with you.
-First Class shipments normally arrive 3 to 7 days after shipment. If you purchased a shipping upgrade please note that upgrading shipping will get it to you faster once shipped (Priority 2-3 Day - Normally delivered in 2 days, but Guaranteed by USPS to be delivered in 3 days and Express 1-2 Days - Normally delivered in 1 day, but Guaranteed by USPS to be delivered in 2 days), but will not get your order processed faster. If you need you order rushed, please contact me. International shipping can take anywhere from 1 to 7 weeks depending upon your location.
PLEASE NOTE- I CAN NOT change your shipping address, it is against policy so PLEASE make sure your address is correct before purchasing. I can not issue refunds due to wrong address.
Please remember that due to the delicate nature of Bath Bombs, Bubbler Wands, Soaps (and any other products from our website) items are packed properly for transport, however, they can crack or break during transport (shipping). Although we do our best, certain things are beyond our control once they leave our facility. All items are still usable as their performance remains the same. Any and all items shipped from our company are still perfectly usable upon delivery. Products are non returnable, non refundable and non exchangeable so please select carefully.
Please make certain that your shipping address provided is correct when ordering products. Packages sent to wrong address and returned may be subject to additional shipping fees. Carol and Grace is not responsible for packages lost by USPS. Packages marked as "Delivered" by the USPS and claimed not to be received are not the responsibility of Carol & Grace and must be addressed with your local post office.